MCCS News feeds from around the Globe
It’s no surprise the call center is viewed as a cost center, stressing even the most experienced of leaders. But call center services that capture operational data can quickly link that to agent performance and demonstrate their value.
A new report has found the contact center market in Latin America earned a healthy revenue of $260.4 million in 2013.
Research tells us that most American employees are disengaged from their jobs, and this is a big problem. Engaged employees are far more productive and innovative, and are needed to grow a company successfully.