How Do You Rate Your Workers’ Performance?
It’s no surprise the call center is viewed as a cost center, stressing even the most experienced of leaders. But call center services that capture operational data can quickly link that to agent performance and demonstrate their value.
Outsourcing to Latin America? You’ve Got Company
A new report has found the contact center market in Latin America earned a healthy revenue of $260.4 million in 2013.
Involved Employees are Productive Employees
Research tells us that most American employees are disengaged from their jobs, and this is a big problem. Engaged employees are far more productive and innovative, and are needed to grow a company successfully.
