MCCS News feeds from around the Globe
The ‘employee engagement funnel’ may sound like some sort of human resources torture device, but in reality it’s the metaphorical process that companies must urge employees through to attain high employee engagement.
A consumer protection service company has tapped inContact’s cloud contact center software to meet its needs as it expands.
For smart companies, the place where employee engagement meets customer engagement and advocacy is through ‘employee advocacy.’
A financial services provider has replaced its old premise system by deploying the inContact cloud solution. The company will now leverage the offering to connect two contact center locations with a 100 percent cloud platform.