Surprise: Callers Would Rather Solve Their Own Problems
Surprise: Callers Would Rather Solve Their Own Problems January 19, 2016 With every New Year comes not only a resetting of the calendar, but a resetting of company priorities as well. Many in the enterprise use the New Year as a time to take stock of where they are and where they’re going. Contact centers […]
Cloud Solution? Go With a Winner
January 14, 2016 They say that in business you’re only as good as your most recent success, but if cloud call center leader inContact is any indication, the company is on a good roll. Citing the company’s “full-featured cloud solution, stellar customer support, and commitment to innovation,” inContact was recognized by Frost & Sullivan (News – […]
Are Contact Centers at Risk of Obsolescence?
January 13, 2016 Imagine a world where you no longer have to call a contact center to get an issue resolved. Instead, you can activate a new app, and text your concern to the company involved to get an immediate response without having to deal with recordings, folks with language difficulties, or the lies of […]
Study Advises Latin American Markets
January 07, 2016 New analysis from a leading market researcher is showing Latin America what much of the world already knows: The Omnichannel effort can pay big dividends in the contact center industry. That’s one conclusion Frost & Sullivan (News – Alert) (F&S) reached in its new report, “Latin American Contact Systems Market 2015.” The recently […]
