Major Cloud Contact Center Performance Management Software Upgrade from TouchPoint
Greg Salvato, CEO of TouchPoint One in commenting upon the latest upgrades stated: “Adoption of Acuity has gained tremendous momentum in 2014 and customers are starting to realize the broader scope of how it can be leveraged to better align, equip and engage contact center employees and partners.”
Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014
For those who are frequent visitors to the Contact Center Solutions Community, you know that we like to report on recognition that community members get. However, recognition can cover a lot of ground so not always does it involve a company receiving an award for providing great customer services.
ConnectSolutions Partners with Reseller to Install its MeetingCloud Solutions for Lync
ConnectSolutions announced recently that it was partnering with Enabling Technologies to setup its Meeting Cloud for Microsoft Lync. San Francisco-based ConnectSolutions (CoSo) provides Adobe Connect and . Customers can choose from solutions ranging from turnkey installations that are up and running quickly to more complex systems that have numerous requirements and need more customization. MeetingCloud […]
iG04 Partners Turns to Interactive Intelligence for Contact Center Solution
The lifeblood of insurance companies is handling all types of customer inquiries efficiently and effectively. It is why so much attention by insurers has been paid recently to substantially up-grading/transforming their customer interaction capabilities from handling claims to automating all aspects of what has been a labor intensive workflow environment. U.K.-based personal line of insurance […]
