The end of the year is the time when there typically is a lot of industry recognition announced. In this regard, Contact Center Solutions Community host Interactive Intelligence is on quite a roll. Not only was the company recently by the Indiana Chapter of the Association of Fundraising Professionals as its 2014 Philanthropy Award for […]
Sunnyvale, CA-based unified communications (UC) solutions provider Zultys has released . Available for immediate download on the Apple App store, if you are an Apple iPhone user you may wish to check this out. The reason is that in its latest release users of Zultys Mobile 4.0 will enable iPhone users to access contact center […]
The desirability of giving organizations contact center functionality and UC capabilities everywhere, including accommodating the explosive growth of mobile devices by employees, partners and customers, has caused the cloud-based UC market to see intense interest both from customers and from vendors of all types seeking to enhance their functionality. It is why the announcement that […]
The trends are undeniable. Enterprises seeking to upgrade their customer experience capabilities are increasingly moving to cloud and hybrid solutions as features, cost-efficiencies and enhanced security drive the market. In addition, the North America continues to be a major growth opportunity both North and South of the U.S./Canada border.