For a Brighter Financial Outlook, Move to the Cloud
By TMCnet Special GuestDave Paulding, Regional Sales Director, UK and Middle East, Interactive Intelligence The top priority for any CFO has to be the financial security and viability of the business. They must work to ensure an organization has the tools to make or save money, while at the same time invest wisely […]
Avaya Hybrid Cloud Solution for Contact Centers to be Powered by Spoken Communications
One of the more interesting developments of the past year has been while much of the headlines in the cloud contact center business has been focused on organizations of all sizes moving to the cloud, another big trend has been the positioning of all of the vendors in the community to make sure they give […]
Cloud-based SIP PBX Highlights use of WebRTC for Contact Centers
For those who are visit the Cloud Contact Center Channel often you are likely getting used to the items that discuss how WebRTC and SIP are perfect together, particularly for use by contact centers as they work to become omnichannel-enabled. ” It is a big trend that will continue to grow in 2015. An example […]
Netop Live Guide Chat Software Enhanced for the Holidays
For those running contact centers we all know the arrival of the holiday season means a virtual tsunami of traffic has and will be heading your way. What it also means is that there is an increase in the amount of internal contact center communications to better manage workflows to help manage the waves of […]
